Grand Alarms Reviews

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by
3 Apr 2018

NIGHTMARE

My husband and I moved to our new home and had a wireless system from grand alarms installed. We did not sign any contract with them as we moved our system from our old home to the new one. The service is TERRIBLE, the fire alarm from grand alarm was going off for no reason and when we called them they said it wasn't alarming (even though you could hear it ringing in the back ground) they fought with us saying it wasn't going off until we spoke with several people and they finally agreed to send a technician who had to switch out our alarm.. meaning it wasn't working since the time of installation. Next the battery died in our control panel and needed to be replaced. our alarm was sending a "tampered" signal to the monitoring station. Grand alarm didn't contact us for 4 days and did not dispatch the police despite our alarm showing it had been tampered with, I felt so unsafe after this had happened and couldn't help but think if someone broke in and actually had tampered with our alarm that Grand Alarms did not dispatch anyone when they couldn't get into contact with us! Not only has these two things occurred our alarm system is so delayed when opening the door while the alarm is set it takes over 60second for the alarm to start sounding! Lastly we have contacted grand alarms and requested to cancel in which grand alarms is stating we cannot as we are in a 5 year term. when they send us the contract we have not signed it anywhere! Not only have we not signed they also only sent us 3 out 4 pages of the contact and when we request the last page we get NO RESPONSE! I would NEVER recommend this company!! I will deter as many people as possible so they don't have to go threw the DISASTER we have! overall TERRIBLE ALARM SYSTEM AND TERRIBLE CUSTOMER SERVICE! DO NOT USE GRAND ALARMS!!!!!
by
24 Jul 2017

Horrible Experience

WOW, where do I begin with this company!! So I purchased a new development home over a year ago and my developer booked an appointment with this company for the wall socket installs and phone lines. During the appointment I was offered other services such as a vacuum and an alarm system. So I decided to purchase these additional products because I was told that if the rough ins are not completed while the developer is building the house then it'll be impossible to get them done after. After they installed my vacuum, the vacuum stopped working after 1 week of use. They didn't want to send a technician so I had to uninstall it myself and bring it to their location for repairs. I figured it was a defective unit so I would get a brand new one but they wanted to repair it instead. Once they repaired it, I had to pick it up and reinstall it myself again and sure enough, it still wasn't working. I was very frustrated at this point so I called them and complained and wanted one of their technicians to visit my place to repair it. The technician realized it still needed repairs but instead of repairing the unit I asked for a brand new vacuum and was given one. I was very frustrated going through this experience and thought it was over and wanted to move on. Unfortunately, I didn't realize that the bigger headaches was upon me. My alarm was the other service that I decided to purchase and it was the biggest mistake ever. Initially, I didnt want to purchase the unit but I was repeatedly told that if the rough ins arent done then I cant get an alarm in the future. So I went through with the install. I wanted to make sure if I ever sell the property, I can move the alarm to a different house with no problem. I was told over the phone by one of their customer service reps that I can move the alarm to another location if I ever sell my house with no issues. However, she failed to mention that I would need to sign up for another 2 years of service or pay the installation fees. When it was time to change the alarm location, and was told this information, it was very frustrating to hear this but I wasn't surprised something like this would happen given my experience with the vacuum. I called their customer service rep again and wanted to escalated the call. I spoke with a male manager named Bav and instead of trying to solve the issue, he decided to yell back at me and complain about my problem. I realized he wouldn't be any help and had enough of him yelling so I wanted to speak with his manager. I was given his managers contact named Mark Malcolmson and although he was very polite and professional over the phone, he also didn't help me solve my problem. He told me he would call me back with a solution within a week and its been over 3 months now. I've emailed him and his customer service line multiple times and I haven't received an answer. I want to warn anyone wanting to purchase a product/service from them that once you receive their service and are have problems, you will be going through the same headaches that I am. There are other professional companies that you can go with than this company.
by
6 Aug 2013

Great Service with Perfect Professionals

I met with Mary in their Center (i bought the home from countrywide homes) she explain me about Grand Alarm service in details and how its good for home and also money saving in terms of Insurance also its keep safe your home.it was great experience.finaly i took this service very nice.

thnx
Rajkumar Sharma
by
21 Jun 2013

Great Service and Work Completed on Time

Great Service and Work Completed on Time
by
29 May 2011

Stefan Tuzi at Grand Alarms is Amazing

Thank you Stefan for taking the extra time to make sure that all of our home security needs were addressed.
We cant begin to thank you for all the hard work and time you put into our setup. We truly appreciate your enthusiasm and passion for your trade.

thanks,

Marcus T.